Refund and Returns Policy

Last Updated: June 21, 2025

At Foswave, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help. This policy outlines our procedures for refunds and returns for our customers.

General Conditions Applicable to All Returns

Proof of Purchase: All returns must be accompanied by a valid proof of purchase (e.g., order confirmation email, packing slip, or receipt).
Condition of Items: Items must be returned unused, in their original condition, and in their original packaging with all tags attached (where applicable). We reserve the right to refuse a refund or exchange if the item is not in its original condition.
Timeframe for Returns: You have [Number] days from the date of delivery to initiate a return.
Non-Returnable Items: For hygiene and safety reasons, certain items cannot be returned unless they are faulty. These include, but are not limited to:
- List specific non-returnable items, e.g., opened cosmetics, intimate apparel, perishable goods, personalized items
Shipping Costs for Returns:
- If the item is faulty or incorrect, we will cover the return shipping costs.
- If you are returning an item due to a change of mind or incorrect sizing, you will be responsible for the return shipping costs.
Processing Time: Once we receive your returned item, please allow [Number] business days for us to inspect it and process your refund or exchange.

Returns Process

Initiate a Return: To initiate a return, please contact our customer service team at admin@foswave.org within the specified return period. Please include your order number and the reason for the return.
Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to return your item(s). Please do not send items back without an RA number, as this may delay processing.
Package Your Return: Securely package your item(s) in the original packaging, if possible, and include all original accessories and documentation. Clearly mark the RA number on the outside of the package.
Ship Your Return: Send your return to the address provided by our customer service team. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for items lost or damaged during return transit.

Refunds

Method of Refund: Refunds will be issued to the original payment method used for the purchase.
Refund Amount: The refund will cover the cost of the item(s) returned. Original shipping charges are generally non-refundable, unless the item was faulty or incorrect.
Refund Timing: Once your refund is processed, it may take [Number] business days for the funds to appear in your account, depending on your bank or payment provider.

Exchanges

If you wish to exchange an item for a different size, color, or a different product, please contact our customer service team to arrange the exchange. Exchanges are subject to stock availability. If the desired item is not available, a refund will be issued instead.

Specific Information for UK Customers (Consumer Rights Act 2015)

As a UK customer, your rights are protected under the Consumer Rights Act 2015.

Right to Reject (Faulty Goods): You have a short-term right to reject goods that are of unsatisfactory quality, unfit for purpose, or not as described within 30 days of purchase. If you exercise this right, you are entitled to a full refund.
Repair or Replacement (Faulty Goods): After 30 days but within six months of purchase, you generally have the right to a repair or replacement if the goods are faulty. If a repair or replacement is not possible or fails, you may be entitled to a refund.
Long-Term Right to Reject (Faulty Goods): After six months, you may still be entitled to a partial refund or repair/replacement if the goods are faulty, but you may need to prove the fault was present at the time of delivery.
Distance Selling Regulations (Cooling-Off Period): For online purchases, you have a 14-day “cooling-off period” from the day you receive your order to cancel your contract and return the item for a full refund (including standard delivery costs). You do not need to provide a reason. You must notify us of your intention to cancel within this 14-day period. You then have another 14 days to return the goods. You will be responsible for the return shipping cost for change-of-mind returns under these regulations.

Specific Information for US Customers

For our US customers, our return policy is in line with common e-commerce practices. While there isn’t a single federal law governing returns, our policy aims to provide a fair and transparent process.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or a full refund, and we will cover the return shipping costs.
Incorrect Items: If you receive an item that is different from what you ordered, please contact us within [Number] days of delivery. We will arrange for the correct item to be sent to you and cover the return shipping costs for the incorrect item.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Email: admin@foswave.com
Phone: [Your Customer Service Phone Number]
Address: [Your Company’s Return Address – if different from main business address]